UPS looking for a few good drivers
April 9, 2010 · Tagged with Career and Work
Vexed that some 30% of driver candidates flunk its traditional training, United Parcel Service Inc. (UPS) is moving beyond the classroom to ready its rookies for the road.
In the place of books and lectures are videogames, a contraption that simulates walking on ice and an obstacle course around an artificial village.
Based on results so far, the world’s largest package-delivery company is convinced that 20-somethings — the bulk of UPS driver recruits — respond best to high-tech instruction and a chance to hone skills.
Driver training is crucial for Atlanta-based UPS, which employs 99,000 U.S. drivers and says it will need to hire 25,000 over the next five years to replace retiring Baby Boomers.
Candidates vying for a driver’s job, which pays an average of $74,000 annually, now spend one week at Integrad, an 11,500-square-foot, low-slung brick UPS training center 10 miles outside of Washington, D.C. There they move from one station to another practicing the company’s “340 Methods,” prescribed by UPS industrial engineers to save seconds and improve safety in every task from lifting and loading boxes to selecting a package from a shelf in the truck.
They play a videogame that places them in the driver’s seat and has them identify obstacles. They progress from computer simulations to “Clarksville,” a village of miniature houses and faux businesses on the property where they drive a real truck and must successfully execute five deliveries in 19 minutes.
So far, the new methods, designed by UPS and researchers from Virginia Tech, are proving successful, UPS says. Of the 1,629 trainees who have completed Integrad since it began as an experiment in 2007, only 10% have failed the training program, which takes a total of six weeks overall and includes 30 days driving a truck in the real world. UPS is known for promoting within, and many driver candidates began as UPS package handlers or other employees.
By getting out of the traditional classroom and using technology and hands-on learning, “we’ve enhanced the probability of success of these new drivers,” says Allen Hill, UPS’s senior vice president of human resources. A second Integrad will open in the Chicago area in the summer, and the training methods will eventually go company-wide, he says.
“Are you ready for this? Shake the nerves out! Take a deep breath,” cheers Chris Breslin, a graying Integrad instructor, rallying his fresh-faced recruits on a recent day.
As Nick Byrnes, a 23-year-old with a buzz cut and black Ray-Ban sunglasses, drove through Clarksville, a UPS instructor tossed a football in his path. Mr. Byrnes hit the brakes. But then, when he hopped out to deliver a package, instructor Mike Keys sneaked an orange traffic cone in front of the truck.
Mr. Byrnes hopped back in and started up. “Stop! Stop! Ugh!” yelled Mr. Keys. He picked up the cone. “This is a kid who was playing football around your vehicle and went to get his ball.”
Mr. Byrnes looked shaken and slapped his forehead. The lesson stuck: At the next stop, he checked for cones.